Governance – goods and services policy and guides

The governance policy covers mandatory requirements for the goods and services procurement governance framework, assessment to manage procurement activity and complaints management.

Governance policy - goods and services

This policy covers requirements of how to manage organisational procurement of goods and services. The policy covers requirements for: 

  • governance 
  • assessment to measure procurement activity 
  • complaints management

Governance requirements

Requirements for an organisation’s overall goods and services procurement governance framework are set out to ensure the right level of control and probity. 

Assessment to manage procurement activity

Assessment to manage procurement activity ensures the right governance structure, policies, procedures to manage the scope and complexity of procurement activities.  

Complaints management

Complaints management to deal with an issue or concern expressed by a supplier in relation to the process and probity applied by an organisation when carrying out a procurement activity. 

Find the Governance - goods and services policy.

Guides for governance policy


For more information about the Governance - goods and services policy, contact the goods and services team.

Reviewed 30 March 2021

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