Contract details
Lead agency: Department of Government Services
Conditions of use: Mandatory
Arrangement type: 23 suppliers
Start date: 17 December 2021
End date: The service towers under the telecommunication services head agreement expires on 17 December 2027
What’s covered
This contract covers the following main areas of telecommunications services.
Data and Internet services
- secure and reliable data and internet and internet-based services across Metropolitan, Regional and Rural Victoria, and other locations within Australia
- managed data services (e.g. routers, edge devices, WAN optimization)
- associated professional advisory services.
Fixed Voice services
- reliable and secure incoming and outgoing call services
- design, installation and management of network infrastructure
- fixed services including local, interstate, international, calls to mobiles, calls to satellite services and calls to inbound services
- conferencing services (voice, web and video)
- associated professional advisory services.
Mobility services
- reliable, secure and scalable connectivity
- satellite voice and data services
- mobility Devices
- managed Mobility Services
- SMS Broadcast (Gateway) Services
- Mobile Device Management (MDM)
- associated professional advisory services.
Unified communications and Contact Centre services (Note: This is a qualification tower only)
- unified communications services
- telephony services
- mobile telephony services
- contact centre services including call recording, WFM, analytics, etc
- associated hardware (handsets, headsets and conferencing system)
- associated professional advisory services.
Using this contract
All Victorian Government departments and agencies are eligible to use this contract.
Find out who can use state purchase contracts.
This contract provides:
- best value and the latest technology
- high levels of service
- high-quality infrastructure
- state-wide coverage.
Supplier details
Suppliers assigned to services towers
How to buy
Buyers need to request access to the confidential information system to join this contract.
Access confidential information
Buyers follow this process to access confidential information.
Buyers must follow the rules of use.
Step 1: Find the supplier for the services you need
Each supplier specialises in one or more areas. Choose the right supplier for the services required.
Step 2: Complete a purchase order form
Buyers must raise a purchase order. Complete the purchase order form by:
- listing all the services required
- name of the supplier
- sign and witness.
Send the complete purchase order form to the supplier.
Buyers can contact the selected supplier for assistance to complete the purchase order.
A single purchase order can be used for multiple services. Buyerscan elect to purchase multiple services. This can be done by issuing a sub sequence purchase order number for example AARN0001-1, AARN0001-2.
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