Print management and associated services contract

This offers access to print management services, digital publishing, mail house and warehousing solutions.


This contract offers access to print management services, digital publishing, mail house and warehousing solutions.

Lead agency: Department of Treasury and Finance

Conditions of use: Mandatory

Contract reference number: SS-05-2015

Arrangement type: Sole supplier

Start date: 18 December 2015

End date: 17 December 2020

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Key benefits

The key benefits of this contract are:

  • access to services, staff, systems and supply chain
  • expertise in the print management field
  • competitive fees
  • pricing model that reflects changing needs and behaviours of buyers  
  • streamlined online ordering system
  • comprehensive reporting capabilities.

What’s covered?

This contract covers:

  • approved print suppliers
  • digital publishing
  • warehousing
  • mail-house services
  • distribution
  • an online transaction system
  • reporting

Print management services

Covers the purchase and management of printed products. This includes forms, brochures newsletters, posters, reports, and other products and services.

Examples of types of printed products:

Printed forms

  • letterhead
  • with compliments slips
  • envelopes
  • memo pads
  • business cards
  • appointment cards

Repetitive print

  • annual reports
  • booklets
  • invitations
  • manuals
  • posters
  • wall charts
  • budget papers
  • newsletters
  • flip charts
  • desk calendars
  • certificates
  • braille versions of publications
  • grant guidelines
  • discussion papers
  • magazines
  • fact sheets
  • application forms

Other print

  • ad hoc requests such as promotional material 

Digital publishing services

The supplier provides these services:

  • providing published digital document
  • finding the best digital formats to meet your needs
  • managing an approved list of specialised digital publishing suppliers

Warehouse services

If needed, the supplier can provide you with warehousing solution to meet your needs.

Mail house and distribution services

The supplier can manage any mailhouse and distribution requirements you need for print products.

Commercial model

There are 3 categories of management fee that apply to a purchase made under the agreement:

Management fee A: payable by all mandated departments and agencies.

Management fee B: payable by all government owned and government supported organisations who use account managers.

Management fee C: payable by all government owned entities and government supported organisations who do not use account managers.

Get full pricing details on the contracts portal

Supplier details

Finsbury Green

Address: Level 9/124 Exhibition Street Melbourne VIC 3000
Phone: 03 9250 7644
Fax: 03 9639 0927

Each department has been given a Finsbury Green account manager.

Finsbury Green Account Managers

Account manager Contact details
Paul Towsey
HUB+ Manager
0422 444 484
03 9250 7644
Robert Humphris
Account Manager
0415 818 675
03 9250 7676
Steve Culshaw 
Account Manager DELWP
0409 735 272
03 9250 7611
Tim Blennerhassett
Account Manager
0404 039 078
03 9250 7622
Brett MacLennan
Account Manager
0414 451 244
03 9250 7640
Kim Luong
Account Manager Victoria Police
0404 895 681
03 9250 7633
Lillian Koumantaros
Account Manager
0414 787 873
03 9250 7650
Sam Hall
Mailing Specialist
0414 938 549
03 9250 7655
Aaron Small
Account Manager LXRP/ MRPV/NELP
0414 965 387
03 9250 7670
Paul Maartens
Account Manager
0418 396 223
03 9250 7680
Peter Le Chapelain
Account Manager DHHS
0413 877 478
03 9250 7663
Angelique Carroll
Customer Service
03 9250 7661
Kham Houatchanthara
Customer Service
03 9250 7662
Kim Le
Customer Service
03 9250 7664

Customer Feedback

DTF encourages users to provide feedback on the performance of Finsbury Green at the end of their engagement.

To provide feedback, users can complete a PMAS SPC customer satisfaction survey. Your responses will help us to assess Finsbury Green's performance against the contract's KPIs.

The survey only takes 5 minutes to complete. Responses are confidential, they are only passed onto the DTF's PMAS SPC Category Manager. Make sure you provide your details to have your survey feedback considered.

Join this contract

Step 1. Expression of Interest

Organisations interested in joining this contract can register their interest by contacting the category manager with the following wording:

Pursuant to clause 3.1(b) of the Print Management and Associated Services SPC, [Entity Name] seek approval from the Lead Department to acquire Goods from the Supplier under the terms and conditions of the Agreement.

Step 2. Eligibility

The category manager will make sure you are eligible to access the contract, which is approved by the lead department.

Step 3. Complete a User Agreement

If a public organisation wants to access this contract they will need to complete a user agreement.

After receiving the lead department's approval, inform Finsbury Green that access has been granted.

Using this contract

Anyone using this contract must follow the rules of use.

Step 1. Make contact with Finsbury Green

You or your design agency contacts your Finsbury Green Account Manager to discuss your requirements.

Step 2. Complete the brief form

Complete the brief form, located on your department’s intranet and email it to your account manager. If you don't have all the details of your job, your account manager will help you.

Provide all relevant authorisation information, including:

  • purchase order
  • cost centre
  • job number

This helps avoid delays, and means accurate invoicing.

Step 3. Receive your quote

Finsbury Green will review and confirm your job brief. They will find a minimum of 5 quotes from suppliers who suit your brief.

Finsbury Green will give suppliers 24 hours notice to provide a quote.

If a brief is complex more time may be required for the quoting process. This will be agreed between you and your account manager on a case by case basis.

Once complete, the Finsbury Green account manager will prepare and send the quotes to you by email.

If a job is urgent it can be completed quickly, but please avoid urgent requests where possible. The more suppliers who can respond, the more competitive the process will be. 

Step 4. Approve the quote

When the quote is ready for approval, provide Finsbury Green with the authorisation information you agreed to.

This can be a scan of the signed PDF quote, your cost centre code and/or purchase order code.

Proper authorisation ensures the job can start. It also makes the payment process seamless.

Your account manager will contact you to confirm delivery and any other details.

Step 5. Supply your artwork

Finsbury Green must receive your artwork files in a print ready PDF. You can send artwork via email up to 10MB.

For artwork over 10MB and up to 2GB, please upload it using the file transfer tool Hightail.

Your account manager will be able to give you access details to Hightail.

Step 6. Approve the artwork

Finsbury Green will send you a PDF proof or a hi-resolution digital printed proof.

A mock-up of the job can also be provided if required.

Once you approve it, send back the signed proof, along with the mock-up, to confirm the job is ready for production.

Step 7. Print and delivery of your job

Once approved, Finsbury Green actions the job and manages the chosen supplier.

Before the job is delivered, your account manager will confirm samples ensuring quality standards. This may not always be possible depending on the timeframe. In this case, Finsbury Green will send you samples at the same time as the job is delivered.

The finished product or service can be delivered across Victoria, including multiple locations.

Please include all delivery details in your brief so that the quote Finsbury Green provides includes any costs for delivery.

Step 8. Invoicing

A number of payment options are available:

  • Credit/purchase card - This is suitable for low value repetitive orders such as online stationery.
  • Summary invoice - This can be made for an agreed period of time (ie weekly, bi-monthly or monthly) to pay for a selected time period.
  • Invoice at time of order - An invoice is emailed to you, and you send the invoice to your accounts payable email address.
  • Invoice directly to your accounts payable

Step 9. Customer Feedback

DTF encourages users to provide all types of feedback on the performance of Finsbury Green at the end of each activity.

This can be done by completing the following PMAS SPC customer satisfaction survey Responses will assist in assessing Finsbury Green's performance against the contract KPIs.

All responses are confidential, they will only be provided to DTF's PMAS SPC Category Manager. The survey takes only 5 minutes to complete. Make sure you provide your details to ensure your survey feedback is considered.

Department contract managers

Contact your Department or agency contract manager if you have any questions about this contract.

Organisation Departmental representative
Department of Jobs, Precincts and Regions Anu Yadav
Procurement and Contracts Manager
03 8392 7221
Department of Transport Celia Dymond
Creative Services Adviser
0477 728 650
Department of Education and Training Isabel Lim
Senior Graphic Designer
03 9637 3850
Department of Environment, Land, Water and Planning Kathryn Parker
Communication Adviser
03 9637 8878
Department of Treasury and Finance Jamie Young
Communications Manager
03 7005 8882
Department of Premier and Cabinet Caitlyn Sherriff
A/Senior Manager
03 7017 5346
Department of Justice and Community Safety Teresa Alexander
Senior Communications Adviser
03 8684 0395
Department of Health and Human Services Eugenio Fazio
Graphic Designer
03 9096 7856
Other Participating Government Organisations
Major Transport Infrastructure Authority

Jessica Nichol
Brand and Design Manager
03 9655 6609

Public Transport Victoria Anita Carlisle
Production Coordinator
03 9027 4663
Victoria Police Jennifer Cornejo
Senior Communications Advisor
03 9247 5191
VicRoads Philip Chow
Team Leader, Purchasing and Contracts
03 9854 2035
Level Crossing Removal Project Lauren Wilde
Traffic and Production Assistant
03 9027 5222

Reviewed 29 January 2020

Buying for Victoria

Primary contact

Patrick Muscat (Senior Category Manager) Department of Treasury and Finance

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