End user computing equipment contract

This contract offers 5 suppliers for buying Apple and Chrome devices, desktop computers, mobility devices, 2-in-1 devices and notebook computers.


This closed panel offers 5 suppliers for buying Apple and Chrome devices, desktop computers, mobility devices, 2-in-1 devices and notebook computers.

Lead agency: Department of Government Services 

Conditions of use: Mandatory

Contract reference number: DPC-SPC-01-2018

Arrangement type: Closed panel

Start date: 26 October 2018

End date: 25 October 2024

Key benefits

Key benefits of this contract are:

  • benchmark pricing for desktops and notebooks
  • single written quote before buying
  • flexible contract arrangements
  • online supplier portals
  • provides leasing as an option with pre-negotiated leasing terms and agreements
  • provides Desktop-as-a-Service as an option
  • addresses the government's Social Procurement Framework by providing supplier key performance indicators against each framework objective.

What’s covered

This contract covers the following computer goods and services.


  • apple devices
    • iMac, Mac Pro, Macbook Pro, Macbook Air and iPad devices (suppliers include Computers Now and ASI Solutions)
  • chrome devices
    • Chromebox and Chromebook devices (suppliers include Acer and HP PPS Australia)
  • Desktop computers
    • standard and high-end desktops – each comes with a mouse, screen and keyboard (suppliers include Acer, Dell and HP PPS Australia)
  • mobile location devices
    • entry-level, standard or high-end devices – all products come with the accessory options listed in the hardware catalogue (suppliers include Acer,  Dell, HP PPS Australia, Computers Now (Samsung and Fujitsu))
  • notebook computers
    • entry-level, standard, high-end and ultra-mobile computers (suppliers include Acer, Dell and HP PPS Australia)
  • 2-in-1 computers
    • standard computers (suppliers include Acer, Dell, HP PPS Australia and ASI Solutions (Microsoft)).


These are in the hardware catalogue under each sub-category. If required, buyers can request the category manager to include additional items.


  • basic installation: unpacking equipment, setting up equipment and start-up
  • extended installation: including installation of additional software or hardware, network connection, data transfer from existing desktop/notebook/two-in-one, updating buyer registers.

Other services

  • imaging: software imaging services so a software profile can be installed on hardware prior to delivery
  • labelling: including the attachment of asset identification labels and recording into a database
  • disposal (standard service): removal of all desktops and notebook computers, including quality-assured data security requirements
  • take back and disposal service (product stewardship): used when computers need to be destroyed or recycled.

Other optional extras

  • additional accidental damage protection and theft insurance
  • out-of-hours extended warranty support
  • extended warranty service provision (resolution within 4 hours)
  • take back and disposal service
  • storage of hardware prior to installation.

What's not covered

Android phones and iPhones are not included in the scope of the end user computing contract.

Supplier details

This is a closed panel contract with 5 suppliers.


Contact name: Stephanie Dimopoulos
Mobile: 0416 055 309
Email: stephanie.dimopoulos@acer.com


Contact name: Preyline Milne
Phone: 02 8972 5775
Email: Preyline.Milne@dell.com

Contact name: Cameron Rose
Mobile: 0413 807 807
Email: Cameron.rose@dell.com

HP PPS Australia Pty Ltd

Contact name: Matthew O’Dwyer 
Mobile:  0409 913 104
Email: matthew.odwyer@hp.com  

Contact name: Leon Jones Masilamani
Phone: 0481 458 333
Email: leon.jones.masilamani@hp.com

Computers Now

Contact name: Dean Simpson
Mobile: 0437 888 968    
Email: dean.simpson@compnow.com.au

Contact name: Andrew Charles
Mobile: 0412 035 098
Email: andrew.charles@compnow.com.au

ASI Solutions

Contact name: Jason Eaton
Mobile: 0416 162 069
Email: jeaton@asi.com.au

Contact name: Chris Thomas
Mobile: 0450 957 610
Email: cthomas@asi.com.au

How buyers join this contract

Buyers need to request access to the confidential information system to join this contract.

How buyers use this contract

Step 1: Complete a purchase order

End User Computing Equipment Contract - Purchase Order
Word 109.71 KB
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Confirm the price with the supplier before filling out the purchase order form. The supplier will return a copy. 

Complete an (optional) Customer Service Agreement with selected suppliers, when:

  • multiple delivery dates are required
  • complex orders

  • product or service variations / configurations

  • special requirements

End User Computing Equipment Contract - Customer Service Agreement
Word 105.97 KB
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Step 2: Get approval

Follow local Agency procurement process to seek approval before sending the purchase order.

Step 3: Send the purchase order to the supplier

Send the approved purchase order and (optional) Customer Service Agreement to the supplier.

Step 4: Receive the goods

Follow local Agency procurement process to complete.