Summary
This contract covers transactional banking, customer payment services and corporate purchasing cards.
Lead agency: Department of Treasury and Finance
Conditions of use: Mandatory
Contract reference number: SS-10-2010
Arrangement type: Sole supplier
Start date: 1 October 2011
End date: 30 September 2021
Access confidential information
Log in to view State Purchase Contracts (Government users only).
Key benefits
Key benefits of this contract are:
- competitive rates for day to day banking services
- access to 195 Westpac branches and Australia Post centres
- same day value for deposits received through Australia Post before 3.45pm
- Visa card reporting functionality and compliance management service
- a single point of contact for contract enquiries and issues
- continued investment in product development
- efficient cash management facilities.
What’s covered
The contract provides the following banking and financial services:
Module 1 – Transactional banking
This module includes the following services:
- receivables
- deposits
- merchant services
- Bpay
- payables
- cheques
- EFT
- payments
- general banking
- account and cash management
- electronic banking.
Module 2 – Customer payment services
This module includes the following services:
- over the counter payments
- customer internet payments
- telephone payments
- lockbox services.
Module 3 – Corporate purchasing card
This module includes the following services:
- Visa card services
- support services
- expense management system.
For lost or stolen cards and emergency assistance, cardholders can contact the Corporate Card Contact Centre on 1300 650 107.
Supplier details
Westpac Banking Corporation
Address: Level 7 150 Collins Street Melbourne VIC 3000
Contact Name: Felix Rosman
Title: Head of Public Sector Victoria
Mobile: 0419 238 179
Email: felix.rosman@westpac.com.au
How buyers join this contract
To join this contract and access more information:
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a: Complete the Deed of Confidentiality.
State Purchase Contracts Deed of Confidentiality Treasury and Financeb: Seek approval following local agency processes.
c: Email the completed confidentiality deed to State Purchase Contract access.
d: Category Manager will review the request. If approved, the signed deed will be returned. If rejected, an explanation will be provided.
e: If approved, register as a buyer within the confidential system:
f: Buyers will receive an email from the confidential system (DTF.APPS).
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If you are a department or agency
Download this form and return it to the contract Category Manager.
Budget Sector Agency form Banking and financial services contractThe contract category manager will provide the form to Westpac.
If you are a government owned organisation
Download this form and return it directly to Westpac.
Government Owned Entity form Banking and financial services contractIf you are a government supported organisation
Download this form and return it directly to the Westpac Relationship Manager, with a copy to the contract Category Manager.
Accession notice - Government Supported Organisation Banking and financial services contract -
Create a Request for Services and include:
- details of the services you need and when you need them
- any relevant deadlines or milestones
- a request for Westpac to provide a written proposal within 10 business days (or another time you agree to).
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The written proposal from Westpac must contain:
- a transition-in plan
- banking terms and conditions for the services
- the fees that Westpac will charge you. These must be the same as the fee schedule in the contract.
If you accept the proposal from Westpac, download the Confirmation of Services template and send it to Westpac.
Confirmation of Services template Banking and financial services contractThe 3 documents form a services contract - the Request for Services, the proposal and the Confirmation of Services.
How buyers use this contract
Rules of use for this contract apply
Anyone using this contract must follow the rules of use.
Process for corporate cards
To request a corporate card under this contract you must:
- get approval from your agency
- contact Westpac to ask for the process to start
- read the terms and conditions in the contract, including the Cardholder Conditions of Use.
Westpac will then:
- create your profile for your organisation
- send the corporate card to your administrator
- send the PIN to them separately.
Read the key contract terms and details including the pricing schedule in the contracts .
Corporate card security
Cardholder payments data is protected by the Payment Card Industry Data Security Standards. This is the data security standard mandated by Visa and MasterCard.
As a user of this contract you must:
- make sure your business complies with the Payment Card Industry Data Security Standards (Westpac will tell you the level of security required)
- complete the Payment Card Industry Data Security Standards accreditation program. You must do this within 3 months of starting to use the merchant facility, or within 3 months of notification to do this
- supply Westpac with full details of your web hosting provider, shopping cart, SSL provider and expiry date of the SSL certificate
- supply details of all service providers you engage with for credit card payments, including their compliance with Payment Card Industry Data Security Standards.
Department contract managers
Contact your Department or agency contract manager for information about this contract.
| Department | Department representative |
|---|---|
| State Revenue Office | |
| Department of Transport | |
| Department of Environment, Land, Water and Planning | |
| Department of Health and Human Service | |
| Department of Justice and Community Safety | |
Department of Premier and Cabinet Department of Treasury and Finance | |
| Victoria Police |
Reviewed 17 June 2021