Summary
This contract provides a catalogue of ServiceNow products and services such as IT service management, IT operations management, customer service management, field service management, IT asset management and professional services.
Lead agency: Department of Government Services
Conditions of use: non-Mandatory
Contract reference number: DGS-ICT-03-2023
Arrangement type: Sole supplier
Start date: 13 November 2023
End date: 12 November 2026
Key benefits
The major benefits of this contract are:
- a simple method to procure ServiceNow products with agreed contract terms
- cost-effective discounts across the Victorian government
- access to a secure cloud environment
- ability to add additional ServiceNow products as required.
What’s covered?
This contract covers the following services:
- IT service management
- IT operations management
- IT asset management
- Security operations
- Customer service management
- Field service management
- Order management
- HR service delivery
- Safe workplaces
- Strategic portfolio management
- Application portfolio management
- Integrated risk management
- Vendor risk management
- Business continuity management
- Procurement service management
- ESG (environmental, social and governance)
- Management and reporting
- Apps engine
What's not covered?
This contract has the ability to add additional ServiceNow products. Contact the category manager to enquire about other products.
Supplier details
Name: ServiceNow Pty Ltd
ACN: 88 149 683 312
Address: Level 48, 680 George Street, Sydney, New South Wales, Australia 2000
Website: https:// www.servicenow.com
Contact name: Meenakshi Shahi
Role: Enterprise Account Executive – State Government
Mobile: 0400 165 852
Email: meenakshi.shahi@servicenow.com
How buyers join this contract
Buyers need to request access to the Digital Marketplace to join this contract.
Digital Marketplace
A place where government can buy goods and services from businesses.
How buyers use this contract
Buyers must follow the rules of use:
Step 1: Choose the product required
Get contract and pricing information through the Digital Marketplace.
If the product required is not covered, contact the category manager to request to have the product included in this contract.
Step 2: Request a quote
Complete the ServiceNow purchase order form in the Digital Marketplace quoting ‘ServiceNow SPC 2023’.
Submit the purchase order form.
Step 3: Conduct a price review
Once the quote is received, conduct a desktop analysis to compare the chosen product price and any associated costs with other sources.
The prices shown in the contract are the maximum prices. Buyers should always consider if there is an opportunity to negotiate a lower price.
Step 4: Seek approval
When the pricing and scope have been agreed, follow local Agency procurement process to seek approval.
Step 5: Submit a purchase order
Once internal approval has been granted, submit the purchase order form to ServiceNow.
ServiceNow will accept the order form and send further instructions.
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