This contract offers easy access to a wide range of ServiceNow cloud products and services.


This contract provides a catalogue of ServiceNow products and services such as IT service management,  IT operations management, customer service management, field service management, IT asset management and professional services.

Lead agency: Department of Government Services

Conditions of use: non-Mandatory

Contract reference number: DGS-ICT-03-2023

Arrangement type: Sole supplier

Start date: 13 November 2023

End date: 12 November 2026

Key benefits

The major benefits of this contract are:

  • a simple method to procure ServiceNow products with agreed contract terms
  • cost-effective discounts across the Victorian government
  • access to a secure cloud environment
  • ability to add additional ServiceNow products as required.

What’s covered?

This contract covers the following services:

  • IT service management
  • IT operations management
  • IT asset management
  • Security operations
  • Customer service management
  • Field service management
  • Order management
  • HR service delivery
  • Safe workplaces
  • Strategic portfolio management
  • Application portfolio management
  • Integrated risk management
  • Vendor risk management
  • Business continuity management
  • Procurement service management
  • ESG (environmental, social and governance)
  • Management and reporting
  • Apps engine

What's not covered?

This contract has the ability to add additional ServiceNow products. Contact the category manager to enquire about other products. 

Supplier details

Name: ServiceNow Pty Ltd

ACN: 88 149 683 312

Address: Level 48, 680 George Street, Sydney, New South Wales, Australia 2000

Website: https://

Contact name: Meenakshi Shahi

Role: Enterprise Account Executive – State Government

Mobile: 0400 165 852


How buyers join this contract

Buyers need to request access to the Digital Marketplace to join this contract.

How buyers use this contract

Buyers must follow the rules of use:

Step 1: Choose the product required

Get contract and pricing information through the Digital Marketplace.

If the product required is not covered, contact the category manager to request to have the product included in this contract.

Step 2: Request a quote

Complete the ServiceNow purchase order form in the Digital Marketplace quoting ‘ServiceNow SPC 2023’. 

Submit the purchase order form.

Step 3: Conduct a price review

Once the quote is received, conduct a desktop analysis to compare the chosen product price and any associated costs with other sources.

The prices shown in the contract are the maximum prices. Buyers should always consider if there is an opportunity to negotiate a lower price.

Step 4: Seek approval

When the pricing and scope have been agreed, follow local Agency procurement process to seek approval.

Step 5: Submit a purchase order

Once internal approval has been granted, submit the purchase order form to ServiceNow.

ServiceNow will accept the order form and send further instructions.