Security services contract

This contract offers security services, including static guarding, patrolling, mail scanning and alarm response.


This contract offers security services, including static guarding, patrolling, mail scanning and alarm response.

Lead agency: Department of Treasury and Finance

Conditions of use: Mandatory

Contract reference number: SS-02-2017

Arrangement type: 5 suppliers

Start date: 1 February 2018

End date: 31 January 2022 (1 extension option of 1 year available)

Access confidential information

Log in to view confidential commercial details of the contract (Government users only)


Key benefits

Key benefits of this contract include:

  • flexibility to cover your security requirements
  • a wide range of security services
  • supplier choice and competition through a panel arrangement
  • the no less favourable mechanism to protect the pay and conditions of security workers

What’s covered?

This contract covers these main areas of security:

Static guarding

Employment of a security officer at a specified post for a specified period. Static guarding duties include:

  • monitoring and controlling entry of personnel and/or vehicles to a site
  • concierge/reception duties
  • producing and issuing passes to authorised personnel
  • searching personnel and their belongings (and operating equipment to conduct searches)
  • guarding gates
  • inspecting vehicles
  • giving directions to people
  • answering telephones
  • recording times of entry and exit of visitors
  • responding to routine and emergency incidents
  • on-site and off-site control room operations
  • operating, close circuit television (CCTV)
  • fire panels/systems, alarm systems and attending incidents
  • fire warden/chief fire warden duties.

Patrolling sites

Patrolling includes:

  • a mobile security officer to patrol sites, on foot or by vehicle
  • a physical presence to deter crime, and watching for safety and security.

Patrols can lock up in the evening and  open up in the morning. Patrols can inspect doors, windows and gates for signs of unauthorised entry.

Mail scanning

Mail scanning includes inspecting, and scanning mail or parcels on delivery. Only trained security can scan and inspect, as scanning requires the use of specialist equipment.

Alarm response

Alarm response includes security officers response to any alarm activation notified to them.

Other security services

Other security services include the following:

Corporate events

Corporate events are special events held at a Government site that may need security.  Functions and events may occur at any time, can be infrequent and be on weekends or public holidays. Please give due notice (i.e. within 24 hours).

Remote locations

Security can cover remote sites located anywhere up to the borders of Victoria. It can include patrolling perimeters or monitoring sites for safety and security. Security officers are trained to perform this activity and the safe use of any specialist equipment.

Crowd control events

Security for a planned event, held in a building or series of buildings or an area of defined open land. This includes general shows, fairs, concerts, sporting events and general public events.


Security services provided on call for an urgent need for security resources.

Supplier details

This contract has supplier arrangement with these 5 suppliers:

G4S Custodial Services Pty Ltd

ABN: 37 050 069 255
Address: Level 4/616 St Kilda Road Melbourne VIC 3004
Contact name: Neonie Colls
Role: Director Justice Operations
Mobile: 0438 364 763

MSS Security Pty Ltd

ABN: 29 100 573 966
Address: Level 2/63-79 Parramatta Road Silverwater NSW 2128
Contact Name: Jamie Adams
Role: General Manager VIC/TAS
Phone: 03 8379 5959
Mobile: 0401 776 228

National Protective Services Pty Ltd

ABN: 49 007 009 261
Address: Suite 5/186-202 York Street South Melbourne VIC 3205
Contact Name: Rachaell Saunders
Role: Chief Executive Officer
Phone: 03 9690 4711
Mobile: 0429 948 131

SECUREcorp (Victoria) Pty Ltd

ABN: 27 108 335 324
Address: 11 Compark Circuit Mulgrave VIC 3170
Contact Name: Natalie Vinaev
Role: National Director, Strategic Development
Phone: 03 8527 8888
Mobile: 0411 169 585

Wilson Security Pty Ltd

ABN: 90 127 406 295
Address: Level 3/235 St George Terrace Perth WA 6000
Contact Name: Greg Watson
Role: General Manager Regional Operations
Phone: 03 9936 3413
Mobile: 0476 103 423

How buyers join this contract

To join this contract and access more information:

Register as a new buyer for the state purchase contract confidential system (Government users only)

Step 1: Complete the Deed of Confidentiality

Step 2: Seek approval following local agency processes

Step 3: Email the completed confidentiality deed to State Purchase Contract access

Step 4: Category Manager will review the request.  If approved, the signed deed will be returned.  If rejected, an explanation will be provided.

Step 5: If approved, register as a buyer within the confidential system:

Register as a buyer

Step 6: Buyers will receive an email from the confidential system (DTF.APPS).

How buyers use this contract

Anyone using this contract must follow the rules of use.

Step 1: Identify the security services you need

Advise the category manager of the intention to use this panel.

Engage with the key stakeholder about the arrangement.

Step 2: Get internal approval to use a panel supplier

Get advice for to all necessary financial and process approvals according to your internal purchasing policies.

Step 3: Prepare a statement of work and request for quote

Create a statement of works, including:

  • a description of the security roles to be provided
  • a work schedule showing hours of work, days of work and shift pattern

Step 4: Prepare a request for quote

Contact the category manager for the request for quote and pricing templates.

The template must be used for any engagement with a supplier on this contract.

Include the current pay and conditions for security workers in the pricing template to meet the no less favourable requirement.

Send the statement of works and the request for quote including the pricing template the panel suppliers.

It is recommend that all panel members are approached to ensure prices are competitive. Alternatively you may align to your organisations policies and processes.

Step 5: Review potential suppliers

During the supplier review, take into account the supplier’s capabilities, including risk management.

Consider interviewing suppliers to check which supplier best suits your needs.

During supplier interviews discuss the statement of work and request for quote and your needs. Make sure you consider the probity needs.

Step 6: Check compliance with the no less favourable rule

The no less favourable requirement protects the pay and conditions of security workers. If you’re not sure about how to meet this requirement, contact the category manager.

Step 7: Select the supplier and get internal approvals

The supplier you select must be approved by your organisation following the internal approval process.

You will need to work closely with the selected supplier to make sure the no less favourable requirement is met.

Step 8: Create a purchase order

Create a purchase order, using the provided template. Do not use another template. The template is in the confidential section.

A purchase order must include:

  • the full operational needs for the security services
  • a signature from the purchaser and the successful supplier
  • the security staff pay and conditions that meet the no less favourable requirement
  • make sure you meet an internal processes, for example accounting requirements

Provide a copy of the completed purchase order to the category manager.

Subcontractor approval

Any use of a subcontractor must be approved by the purchaser.

Step 1: The Service provider completes the Notice of intent to engage subcontractor form.

Step 2: The Service provider sends the Notice of intent to engage subcontractor form to the purchaser for approval.

Step 3: The purchaser decides if it will approve the request:

  • If approved, the purchaser signs the form and returns it to the Service provider.
  • If rejected, the purchaser advises the Service provider that the request is rejected. End of process.

Step 4: The Service provider completes the Notice of subcontractor engagement form, attaches the purchaser's approval, and sends both to the category manager with supporting documents.

The following frequently asked questions document contains answers to most questions asked by buyers.

Reviewed 13 July 2021

Buying for Victoria

Primary contact:

Security Services SPC Category Manager Department of Treasury and Finance

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