This contract covers booking and managing travel for government business.
Lead agency: Department of Treasury and Finance
Conditions of use: Mandatory
Contract reference number: SS-01-2016
Arrangement type: Sole supplier
Start date: 1 September 2016
End date: 31 May 2024
Emergency travel services
If this is not possible, use the after-hours service:
After-hours services include Saturday, Sunday, Australian National Public Holidays, and weekdays between 6pm and 8am.
Key benefits of this contract include:
- 24/7 assistance with travel bookings
- end-to-end travel management services
- online booking portal and reporting dashboards
- a range of payment options, including a trading account
- low transaction fees and competitive travel rates.
This contract covers these main areas of travel services:
- travel booking
- discounted airfares, hotel and car rental prices
- account management
- travel data reporting
- duty of care support
- group and emergency travel support.
This contract is a sole supplier arrangement with Corporate Travel Management.
Corporate Travel Management
ABN: 52 005 000 895
Address: 271 Collins Street Melbourne VIC 3000
Contact Name: Connie Ivanoski
Role: Client Value Manager
Phone: or mobile:
Email: (general enquiries only: please do not send travel requests to this email)
How buyers join this contract
Buyers need to request access to the confidential information system to join this contract.
How buyers use this contract
Buyers using this contract must follow the rules of use:
Step 1: Check that travel is necessary
Consider if travel can be avoided with web, video or phone conferences.
Step 2: Get Agency approval to travel
Follow local Agency process to seek financial approval.
Step 3: Read all the relevant travel policies
Buyers must review:
Step 4: Create an itinerary
To create an itinerary, buyers will need:
- the proposed itinerary
- all traveller's correct names
- cost centre code
Step 5: Find and book the most cost-effective travel option
All travel bookings should be completed on the travel management online booking tool.
Buyer must be an authorised travel booker to use the online booking tool. Contact the Agency contract manager to create or amend the travel booker profile.
If travel dates are known, all quotes for travel should be via the online booking tool.
If travel dates are not known, use the fare forecaster in the portal.
Best fare of the day and advance bookings
When booking air travel, follow the ‘best fare of the day’ guidelines.
- domestic travel fares (including to and from New Zealand) should be up to 30 minutes either side of the requested departure time
- international travel fares should be up to 2 hours either side of the requested departure time
- the best fare of the day offered should take the chosen travel class into account, according to the Victorian Public Sector Travel Policy.
- for example, where business class is approved, the best fare of the day should be the lowest possible business class fare.
- the best fare of the day should offer reasonable connections and minimal stopovers wherever this is possible.
If a traveller needs flexibility for the return portion of the trip, the best fare of the day must represent a restricted outbound flight and a flexible or semi-flexible return flight.
Step 6: Complex bookings
Telephone and email requests are reserved for complex bookings and quotes that cannot be completed on the online booking tool.
Complex bookings include:
- Accommodation with independent regional providers that do not appear on the online booking tool
- Complex international itineraries that require non-connecting flights, multiple carriers, or multiple stopovers
- Groups (10 or more)
- Long term accommodation (3 weeks or more)
- Changes and cancellations
- Charter flights and events
- Other complex requests that cannot be completed via the online booking tool
Step 7: Travel insurance
Staff in other Agencies should check with their relevant managers for applicable travel insurance coverage.
Contact the Victorian Managed Insurance Authority directly with any questions:
Agency contract managers
Reviewed 19 December 2022