Travel management services contract

This contract covers booking and managing travel for government organisations.


A whole of Victorian Government contract with one supplier for booking and managing travel for government business.

Lead agency: Department of Treasury and Finance

Conditions of use: Mandatory

Contract reference number: SS-01-2016

Arrangement type: Sole supplier

Start date: 1 September 2016

End date: 31 August 2022

Log in to view confidential commercial details of the contract (Government users only)



The supplier, Corporate Travel Management will communicate directly with all affected Victoria Public Service travellers given recently invoked travel restrictions.

Key benefits

Key benefits of this contract include:

  • 24/7 assistance with travel bookings
  • end-to-end travel management services
  • online booking portal and reporting dashboards
  • a range of payment options, including a trading account
  • low transaction fees and competitive travel rates.

What’s covered

This contract covers these main areas of travel services:

  • travel booking
  • discounted airfares, hotel and car rental prices
  • account management
  • travel data reporting
  • duty of care support
  • group and emergency travel support.

Supplier details

This contract is a sole supplier arrangement with Corporate Travel Management.

Corporate Travel Management

ABN: 52 005 000 895
Address: 271 Collins Street Melbourne VIC 3000
Contact Name: Carolyn Cruickshank
Role: Client Value Manager
Phone: 03 9655 4073
Email: (general enquiries only: please do not send travel requests to this email)

How buyers join this contract

To join this contract and access more information:

Register as a new buyer for the state purchase contract confidential system (Government users only)

Step 1: Complete the Deed of Confidentiality

Step 2: Seek approval following local agency processes

Step 3: Email the completed confidentiality deed to State Purchase Contract access

Step 4: Category Manager will review the request.  If approved, the signed deed will be returned.  If rejected, an explanation will be provided.

Step 5: If approved, register as a buyer within the confidential system:

Register as a buyer

Step 6: Buyers will receive an email from the confidential system (DTF.APPS).

How buyers use this contract

Anyone using this contract must follow the rules of use:

Step 1: Check that travel is necessary

Consider whether you can avoid travel with web, video or phone conferences. If travel is necessary, you need to find the most cost effective options by contacting Corporate Travel Management.

Step 2: Get approval from your department to travel

Contact your financial delegate or line manager in your organisation.  

Step 3: Read all the relevant travel policies

Make sure you’ve read:

Step 4: Create an itinerary

Make sure you have both:

  • your proposed itinerary
  • all travelers’ correct names and cost centre.

Step 5: Start your booking

You can book through the Corporate Travel Management smart portal, over the phone or by email.

The Corporate Travel Management smart portal

Access the CTM Smart Portal

You need to be an authorised travel booker to use the smart portal. Speak with your department's main travel contact to create or amend your travel booker profile.

Telephone or email bookings

Contract your department's travel manager for more details.

Best fare of the day and advance bookings

When booking air travel, you must follow the ‘best fare of the day’ guidelines.

The best fare of the day is the lowest applicable air fare offered by Corporate Travel Management online booking tool or travel consultant, as long as the fare meets these guidelines:

  • domestic travel fares (including to and from New Zealand) should be up to 30 minutes either side of the requested departure time
  • international travel fares should be up to 2 hours either side of the requested departure time
  • the best fare of the day offered should take the chosen travel class into account, according to the Victorian Public Sector Travel Policy. For example, where business class is approved, the best fare of the day should be the lowest possible business class fare.  
  • the best fare of the day should offer reasonable connections and minimal stop-overs wherever this is possible.

If a traveller needs flexibility for the return portion of their trip, the best fare of the day must represent a restricted outbound flight and a flexible or semi-flexible return flight

Travel insurance

All Victorian departments who travel more than 50km from their usual place of work are covered by the Victorian Managed Insurance Authority (VMIA) Business Travel Policy.

Staff in other government organisations should check with their relevant managers for applicable travel insurance coverage.

Contact Victorian Manage Insurance Authority directly with any questions:

Department contract managers

Department Department representative

Department of Jobs, Precincts and Regions

Procurement and Contracts Manager

Department of Transport

Senior Procurement Specialist

Department of Education and Training

Procurement Policy and Projects Officer

Department of Environment, Land, Water and Planning

Business and Resource Officer

Department of Health and Human Services

Contracts Adviser

Department of Justice and Community Safety

Contract Manager

Department of Treasury and Finance / Department of Premier and Cabinet

Manager, Financial Operations

Victoria Police

Manager, Shared Services

Reviewed 18 June 2021

Buying for Victoria

Primary contact:

Travel SPC Category Manager Department of Treasury and Finance

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