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Mail and delivery services contract

This contract provides post office box clearance and lodgement services, as well as general, secure and set run courier services.


This contract provides post office box clearance and lodgement services, as well as general, secure and set run courier services.

Lead agency: Department of Government Services

Conditions of use: Mandatory

Contract reference number: SS-01-2022

Arrangement type: Panel

Start date: 10 October 2022

End date: 31 October 2025

Key benefits

The key benefits of this contract are:

  • Maximum coverage in terms of operational geographic requirements across the State.
  • Greater spend under contract with increased ability to drive and influence innovation.
  • Cost reduction through ongoing reviews of spend data and supplier management.
  • Access to a range of providers providing a varied level of service offerings to suit the diverse needs of departments and agencies.
  • Reduced administration through centralised supplier management and reporting.
  • Encourage more efficient business practices through analysis of where mail movement can be reduced or digitised.
  • Ability to directly engage services from a Victorian work-integrated social enterprise.
  • Introduction of environmentally conscious and sustainable delivery options such as pushbikes and electric vehicles.
  • Reporting on vehicle types used for deliveries to understand the impact on greenhouse gas emissions.
  • Ability to monitor and minimise greenhouse gas emissions over time.

What’s covered

This contract provides the following services:

  • post office box clearance and lodgement services
  • general courier services
  • secure courier services
  • set run courier services.

Supplier details

Australian Postal Corporation (Australia Post)

ABN: 28 864 970 579

Address: 111 Bourke Street Melbourne VIC 3000


Contact name: Eliza Agapiou

Title: Sales Director – Government & Public Purpose

Phone: 0436 812 871


FedEx Express Australia Pty Ltd (FedEx)

ABN: 41 000 495 269

Address: 201 Coward Street Mascot NSW 2020

Website: Link

Contact name: Linda Mather

Title: Regional Account Executive, Government – FedEx Express

Phone: 0434 669 577


Local Transit Pty Ltd

ABN: 88 626 677 807

Address: 71 Earl Street Windsor VIC 3181

Website: Link

Contact name: Ali Warsame

Title: Director

Phone: 03 9108 5454


Team Global Express

ABN: 084 157 666

Address: Level 15, 380 St Kilda Road Melbourne VIC 3004

Website: Link

Contact name: Jane Wong

Title: Strategic Account Manager, Government

Phone: 03 9907 4605


Supplier services and coverage

Review the Mail and Delivery Services State Purchase Contract – Supplier services and coverage by region to identify which suppliers can be used for each service category by region.

Australia Post

Australia Post has capacity to provide state-wide coverage for post office box clearance and lodgement services.

Australia Post provides same day courier services via its fully-owned subsidiary “StarTrack Courier”. StarTrack Courier has capacity to provide general courier services, pre-arranged services, secure courier services and set run courier services. StarTrack Courier covers most suburbs in the Melbourne metro zone and can provide services to all of Melbourne metro and regional Victoria if a job either commences or terminates within the Melbourne metro coverage area. Bookings for these services can be made directly with StarTrack Courier, once you have been onboarded by Australia Post.

Australia Post provides overnight courier services via its Express eParcel service. Bookings for this service can be made directly via the supplied Australia Post lodgement portal once you have been onboarded.


FedEx has capacity to provide state-wide coverage for all courier services.

Local Transit

Local Transit is a certified social enterprise and has capacity to provide all courier services to Melbourne CBD and Metropolitan suburbs.

Team Global Express

Team Global Express has capacity to provide state-wide coverage for all courier services.

How buyers join this contract

Buyers need to request access to the confidential information system to join this contract.

How buyers use this contract

Buyers must follow the following steps:

Step 1: Identify the type of service, and frequency of service required

Advise the category manager of the intention to use this panel.

Engage with key internal stakeholders to determine the type of services, as well as frequency of services, required.

Determine how the services may be split between various suppliers to obtain best value for money outcomes.

Step 2: Access the confidential information section

Check the list of services offered by each supplier and pricing for each.

Step 3: Discuss with the suppliers

Contact one or more suppliers to obtain further clarity on pricing or service capability.

Step 4: Request quotes from the suppliers

Specify the scope of services that you wish to engage under.

Step 5: Select a supplier and get internal approvals

Follow local Agency process to gain approval for the selected supplier(s).

Step 6: Create a purchase order

Create a purchase order, using the provided template. Do not use another template. The template is in the confidential section.

Provide a copy of the completed purchase order to the category manager.

Reviewed 13 September 2023

Buying for Victoria

Primary contact:

Mail and Delivery Services Category Manager Department of Government Services

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