Staffing services contract

The contract covers hiring administration, IT and specialised roles not covered by either admin or IT.


Details of the Staffing Services contract is outlined in the Staffing Services User Guide.

The guide can be found in the confidential section.


This panel offers hiring administration, IT and specialised roles not covered by either administration or IT recruitment.

Lead agency: Department of Government Services

Conditions of use: Mandatory

Contract reference number: SS-01-2021

Arrangement type: Panel

Start date: 01/09/2021

End date: 31/08/2025

Key benefits

The key benefits of this contract are:

  • competitive prices and discounts
  • simple pricing structure
  • simple terms and conditions
  • a choice of suppliers

What’s covered

This contract covers the following main areas of staffing services:

  • general administration and clerical roles
  • IT roles
  • specialist roles in professions not covered by administration or IT


Supplier staff categories

Review the Staffing services categories to identify which suppliers can be used for each staff category.

Staffing services contract - Supplier staff categories
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Tier 2 suppliers

Suppliers may engage with tier 2 suppliers for specialist candidates.

Buyers can request candidates from a tier 2 supplier, but all requests need to go through the relevant supplier.

Tier 2 suppliers are listed in the staffing services user guide.

New suppliers can contact the category manager for guidance on how to become a tier 2 suppliers.

How buyers join this contract

Buyers need to request access to the confidential information system to join this contract.

How buyers use this contract

Step 1: Administrative guidelines

Buyers must follow the rules of use within the user guide.

The following administrative guidelines apply from 1 October 2019.

Before using this contract, review the administrative guidelines.

Follow the decision making and approval requirements set out in the administrative guidelines.

Guidelines using labour hire and professional services

Administrative guidelines engaging professional services in the Victorian Public Service 

Step 2: Review the Staffing Services User Guide

The Staffing Services User Guide can be found on the confidential section of the website.

Step 3: Create a position description

A position description must include:

  • necessary duties
  • skills and experience needed
  • key selection criteria

Step 4: Seek internal approval 

Follow local Agency procedures to seek approval to issue a request for quote.

Step 5: Create a request for quote

Prepare a request for quote form and send to the supplier.

Staffing services contract - Request for quote template
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Make sure you include:

  • any deadlines or milestones
  • the qualifications and experience required
  • the duration of the employment
  • the services required
  • security
  • background checks
  • identity documentation if needed
  • position description
  • key selection criteria
  • contact details

Contact the supplier for the type of candidate needed. 

Seek quotes from multiple suppliers for positions with higher costs and more complexity.

Step 6: Interview candidates

The supplier will provide several candidates. Interview the candidates following local agency procedures. Select the preferred candidate.

Step 7: Create a purchase order

Complete the Staffing Services purchase order form. Send the completed form to the relevant supplier.

Staffing services contract - Purchase order form
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Contact the unsuccessful suppliers.

Step 8: Manage the contract

Manage engagement following local Agency guidelines and refer to the Staffing Services User Guide located in the confidential section.

Department contract managers