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Multifunction devices and printers contract

This contract offers buying and maintaining printer hardware and software, management, services and reporting.


This contract offers buying and maintaining printer hardware and software, management, services and reporting.

Lead agency: Department of Government Services

Conditions of use: Mandatory

Contract reference number: DPC-ICT-02-2019

Arrangement type: Closed panel

Start date: 1 January 2020

End date: 31 December 2023

Key benefits

The key benefits of this contract are:

  • lower total cost for printing
  • the ability to print anywhere
  • security
  • higher service quality
  • Social Procurement Framework and Local Jobs First policy have been implemented

What’s covered

This contract covers these main areas of printing management and services:


  • buying and services for existing print devices
  • printers (black & white and colour), multifunctional devices and printers which integrate either one or all of the following functions:
    • scan
    • print
    • copy
    • facsimile
  • service and support for multiple devices and printers in a network
  • installations, moves, additions, changes and disposals
  • installation of ‘fit for purpose’ devices, with consumables and maintenance


  • software to track billing, maintenance and managed print solutions
  • support and service for all devices and software
  • consolidated invoices with supporting data
  • pull printing (FollowMe printing), 'secure scan' and other management, tracking and invoice tools
  • audits and discovery to get a detailed fit for purpose proposal
  • reporting on spending and management
  • any other services that are agreed to

Supplier details

This contract has 5 suppliers:

Canon Australia

Name: Canon Australia Pty Ltd
ABN: 66 005 002951
Address: Building 1 Unipark 195 Wellington Road Clayton VIC 3168
Website: Link
Contact name: Paul Chodziesner
Role: Sales Manager
Phone: 03 8585 8585
Mobile: 0414 956 359

Fujifilm Business Innovation Australia

Name: Fujifilm Business Innovation Australia Pty Ltd
ABN: 63 000 341 819
Address: 588A Swan Street Burnley VIC 3121
Website: www-fbau.fujifilm.comExternal Link
Contact name: Dan Maher
Role: Manager Government Education Health
Phone: 03 9246 3000
Mobile: 0403 243 808

Konica Minolta

Name: Konica Minolta Business Solutions Australia Pty Ltd
ABN: 50 001 065 096
Address: Level 2 441 St Kilda Road Melbourne VIC 3004
Website: Link
Contact name: Robert Hornak
Role: Sales Manager
Phone: 03 8699 0735
Mobile: 0402 513 602

Kyocera Australia

Name: Kyocera Document Solutions Australia Pty Ltd
ABN: 77 003 852 444
Address: Level 4 695 Burke Road Camberwell VIC 3124
Website: Link
Contact name: Craig Gardiner
Role: Strategic and Major Accounts Manager
Phone: 03 8844 6655
Mobile: 0439 255 000

Lexmark Australia

Name: Lexmark International (Australia) Pty Ltd
ABN: 86 050 148 466
Address: 80 Dorcas Street South Melbourne VIC 3205
Website: Link
Contact name: Rory O’Dowd
Role: Executive Account Manager
Phone: 03 9473 3127
Mobile: 0416 029 657

How buyers join this contract

Buyers need to request access to the confidential information system to join this contract.

How buyers use this contract

Buyers using this contract must follow the rules of use:

Step 1: Get internal approval

Contact your organisation representative for internal policies and the relevant approval.

Step 2: Provide a list of requirements to supplier(s)

Share a specific number of requirements. For example, maximum print levels, ‘pull printing’, secure printing.

Step 3: Discovery process

Arrange audits and discovery with the supplier(s) to get a detailed fit for purpose proposal.

Step 4: Accept proposal

Confirm the final specification and order detail by completing the Customer Service Agreement - Agreement for the Supply of Multifunction Device and Printer Services with the selected supplier.

Step 5: Complete a purchase order form

Complete the Purchase Order for the supply of multifunction device and printer services and forward to supplier.

Reviewed 03 April 2023

Buying for Victoria

Primary Contact

Anthony Jackson - Contract Manager, Digital Victoria Department of Government Services

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