eServices for suppliers

Suppliers must register on Supplier Hub and submit their profile for activation.

Register

1. Create a Supplier Hub account and log in.
2. New suppliers will see an onboarding guide in their Supplier Hub dashboard when they log in. Click on the link under step 1 (activate your profile) of the guide. This will take the user to their business profile. Open each of the following tabs and complete the required information:
   1. General Information
   2. User Management
   3. Addresses and Locations
3. Once all mandatory steps are completed, submit the completed profile for review.

Once step 1 of the onboarding process is completed, step 2 (update the details) will become available. This requires suppliers to provide their insurances, Fair Jobs Code pre-assessment certificate and other certifications as applicable.

1. Apply for a Fair Jobs Code pre-assessment certificate. All suppliers must hold a Fair Jobs Code pre-assessment certificate to participate in state purchase contracts and registers, as stated in section 5.1 of the Fair Jobs Code.

2. Businesses must have insurance certificates that meet the requirements:

   1. Public liability insurance: coverage amount (liability) must be at least $5 million (Australian Dollars) per occurrence (per claim).
   2. Professional liability insurance: coverage amount (liability) must be at least $2 million (Australian Dollars) in aggregate.
   3. Product liability insurance: coverage amount (liability) must be at least $5 million (Australian Dollars) per occurrence. This is only required for suppliers who provide physical IT hardware products. Refer to eServices register categories for details.

   The company’s legal business name must be listed as an insured party.

3. Log in to Supplier Hub.
4. Click on the link under ‘Step 2: Update the details’.
5. Provide the business’s previous experience. Buyers can view this to learn more about each supplier.
6. Provide the Fair Jobs Code pre-assessment certificate or application number.
7. Supplier Hub also supports Aboriginal business and social enterprise certifications. Email these where applicable to support@buyingfor.vic.gov.au.
8. Click on the insurances tab to upload insurance certificates. Ensure that all details are correct before submitting them for review.

Once steps 1 and 2 of the onboarding process are fully complete, and insurance certificates that meet the eServices requirements are approved, businesses will be able to apply for the eServices register.

1. Log in to Supplier Hub.
2. Click on the ‘Request SPC or register access’ link under step 3 of the onboarding guide. Alternatively, click on ‘View of contracts and registers’ under the quick access links.
3. Click the apply button under the eServices register.
4. Complete all mandatory questions.
5. Review and accept the eServices contract terms.
6. Submit the application.
7. Download and sign the Deed of Registration and email it to support@buyingfor.vic.gov.au.

Once the assessment has been completed, the supplier will be notified of the outcome.

Suppliers are responsible for keeping their Supplier Hub profile and eServices registration up to date. Contact details, Fair Jobs Code and insurance certificates should always be current to maintain your eServices registration. If the certifications have expired, suppliers may not be able to receive new RFQ invites.

Once approved, suppliers are eligible to receive invitations from the Victorian Government to bid for work through the Digital Marketplace. Suppliers can access Digital Marketplace after logging in to Supplier Hub. Only the supplier’s primary contact listed in Supplier Hub can access new RFQ invites. The supplier primary contact can then add other members from their organisation to the RFQ to participate in the response.

Suppliers are encouraged to access the 'Help and Support' page in Supplier Hub to browse guidance on how to respond to invitation opportunities.

If selected as the preferred offer to supply under this register the supplier will be required to sign the eServices Ordering Document.