eServices for suppliers

The eServices register is an open register. Suppliers may apply to join at any time.

There is no restriction on the number of suppliers listed in the register.

How suppliers apply to join this register

The eServices and IT infrastructure registers are now combined. The new register is called the eServices register and it is available on Digital Marketplace(opens in a new window).

This register lists suppliers who offer IT services and infrastructure hardware and maintenance. Infrastructure hardware includes things such as servers, storage and networking.

Watch the video below to find out more about the eServices register.

The new eServices register

View transcript

Suppliers must apply to join the eServices register.

Suppliers seeking to join the register will need to:

follow the steps below
meet all registration requirements.

Every step must be completed as part of the application process.

Suppliers must register on Supplier Hub and have an enabled supplier profile.
Register
1. Create a Supplier Hub account
2. Navigate to the Business Profile section and provide information under the following tiles:
  1. General Information
  2. Addresses and Locations
  3. User Management
  4. Financial Details
3. Submit the completed profile for review.
1. Ensure that your organisation’s insurance meets the requirements as follows:
  1. Public liability insurance: coverage amount (liability) must be at least $5 million (Australian Dollars) per occurrence (per claim).
  2. Professional liability insurance: coverage amount (liability) must be at least $2 million (Australian Dollars) in aggregate.
  3. Product liability insurance: coverage amount (liability) must be at least $5 million (Australian Dollars) per occurrence. This is only required for suppliers who provide physical IT hardware products. Refer to eServices Register categories for details.
  Your legal business name must be listed as an insured party.
2. Once your Supplier Hub account has been approved, log in to Supplier Hub and upload your insurance certificates for approval.
1. Apply for a Fair Jobs Code pre-assessment certificate.
  1. All suppliers must hold a Fair Jobs Code pre-assessment certificate to participate in state purchase contracts and registers, as stated in section 5.1 of the Fair Jobs Code.
2. Email the pre-assessment certificate to support@buyingfor.vic.gov.au to have it added to your profile.
3. Supplier Hub also supports Aboriginal business and social enterprise certifications. Email these where applicable to support@buyingfor.vic.gov.au to have it added to your profile.
Once your Supplier Hub profile is enabled, insurances approved and certifications uploaded, follow these steps to apply for the eServices register:
1. Log in to Supplier Hub
2. Select the 'My Business' tile
3. Select the 'SPCs and Registers' tile
4. Select the 'eServices Register' in the 'Available SPCs and registers' section and click apply.
5. Complete all mandatory questions
6. Review and accept the eServices and IT Infrastructure contract terms and conditions
  1. All suppliers must read and accept the eServices Contract and the IT Infrastructure Purchase Order Terms and Conditions (including Schedules 1-10).
  2. These are the minimum contract requirements of the eServices Register.
7. Submit your application
The eServices Register administrator will either approve or reject the application. Once the assessment has been completed, the supplier will receive a notification of the outcome.
Suppliers are responsible for keeping their Supplier Hub profile and eServices registration up to date. Contact details, Fair Jobs Code and insurance certificates should always be current to maintain your eServices registration. If the certifications have expired, you may not be able to receive new RFQ invites.
Once approved, suppliers are eligible to receive invitations from the Victorian Government to bid for work through the Digital Marketplace. Suppliers can access Digital Marketplace after logging in to Supplier Hub. Only the supplier’s primary contact listed in Supplier Hub can access new RFQ invites. The supplier primary contact can then add other members from their organisation to the RFQ to participate in the response.
Suppliers are encouraged to access the 'Help and Support' tile in Supplier Hub to browse guidance on how to respond to invitation opportunities.
If selected as the preferred offer to supply under this register the supplier will be required to sign either:
- eServices contract variables document or
- IT Infrastructure purchase order terms and conditions
The Agency will select the applicable contract based on the products and services the supplier will provide. The eServices Contract is applicable when supplying IT services. The IT Infrastructure Purchase Order Terms and Conditions are applicable when supplying IT hardware products. More details are available in the eServices register category descriptions.

How the eServices register contracting framework operates

Supplier applies for registration having familiarised itself with the minimum terms and conditions.
Supplier ensures it is comfortable with the minimum terms and conditions of the Register and submits their registration request on the basis that if engaged by a purchasing agency under the Register, it will contract under:
1. the terms and conditions of the Register, and
2. any non-contradictory terms inserted in the Contract Variables or IT Infrastructure Purchase Order Template
The eServices Register administrator assesses registration requests and onboards suppliers if they meet the registration requirements.
Supplier is invited to respond to a tender released by a purchasing agency under the eServices Register.
Supplier responds to tender invitation.
If successful, completes the Contract Variables document and/or the IT Infrastructure Purchase Order Template with the purchasing agency.
Once signed, the Contract Variables document and/or the IT Infrastructure Purchase Order Template incorporates all relevant terms and conditions in the head contract.
The Contract is fully established and includes the following four documents in order of precedence:
1. the head contract terms and conditions
2. non-contradictory terms and conditions in the Contract Variables and/or the IT Infrastructure Purchase Order Template
3. the Request that the purchasing agency sends out to market
4. the Response submitted by the contracted supplier.